Name: Mr. Kuuse
Country: Australia
Length of stay: 3 days (August 4 - 6, 2008)
Is This your first stay at Anhera Hotel Ubud? YES
Do you feel the Hotel presents good value for money? YES
Will you stay with us again in the next time around? YES
How do we rate?
1. Appearance and service
EXCELLENT for Room Attendant, Security Guard
GOOD for Front desk/Reception
Comments: All staff very friendly greetings always and smile
2. Guest Room
-
3.Hotel Area
EXCELLENT for Lobby, Hotel Cleanliness in General, Swimming Pool (up stair), Swimming Pool (down stair)
4. Restaurant (Quality of Food/Drinks)
EXCELLENT for Room services/presentation, Food Taste
Do you feel that our food & beverage represent good value? YES
How can we make your next stay more enjoyable?
Exceeds all expectations!
Do you observe any employee for our employee of the month candidate?
Imam (Manager)
Name: Mr. Diantanida
Country: Italy
Length of stay: 2 nights (August 9 - 11, 2008)
Villa’s Name: Bali
Is This your first stay at Anhera Hotel Ubud? YES
Do you feel the Hotel presents good value for money? YES
Will you stay with us again in the next time around? YES
How do we rate?
1. Appearance and service
EXCELLENT for Front desk/reception, Bell boy, Room Attendant
GOOD for Driver
2. Guest Room
EXCELLENT for Cleanliness, Pillow Comfort, In-room Entertainments, Air Conditioning, Bathroom Amenities/Supplies, Bedroom Condition, Jacuzzi Condition
GOOD for In-room Entertainments
3.Hotel Area
EXCELLENT for Hotel Cleanliness in General, Swimming Pool (up stair), Swimming Pool (down stair)
AVERAGE for Lobby
4. Restaurant (Quality of Food/Drinks)
EXCELLENT for Room services/presentation, Food Taste
GOOD for Breakfast Selection
How can we make your next stay more enjoyable?
We here found the hotel excellent from any point of view. We do not have particular suggestions to improve the quality that we found very food
Do you observe any employee for our employee of the month candidate?
Iman
Name: Ms. Salmun
Country: Indonesia
Length of stay: 2 nights (August 10 - 12, 2008)
Villa’s Name: Sumatra
Is This your first stay at Anhera Hotel Ubud? YES
Do you feel the Hotel presents good value for money? YES
Will you stay with us again in the next time around? YES
How do we rate?
1. Appearance and service
EXCELLENT for Front desk/Reception, Bell Boy, Driver, Telephone Operator, Room Attendant, Security Guard
Comments: Very friendly and attentive, great service
2. Guest Room
EXCELLENT for Cleanliness, Pillow Comfort, In-room Entertainments, Air Conditioning, Bathroom Amenities/Supplies, Bedroom Condition, Jacuzzi Condition
Comments: Everything is clean and comfortable. Bath foam could use more bubble
3.Hotel Area
EXCELLENT for Lobby, Hotel Cleanliness in General, Swimming Pool (up stair), Swimming Pool (down stair)
4. Restaurant (Quality of Food/Drinks)
EXCELLENT for Room services/presentation, Breakfast Selection, Food Taste
Do you feel that our food & beverage represent good value? YES
How can we make your next stay more enjoyable?
Everything was great , Beautiful view
Do you observe any employee for our employee of the month candidate?
Imam (Food & Beverage)
Note: balcony/patio curtain
Bathroom door curtain
Breakfast tray could be efficient
Name: Ms. Bachelet
Country: USA
Length of stay: 8 days (August 28 – September 5, 2008)
Is This your first stay at Anhera Hotel Ubud? YES
Do you feel the Hotel presents good value for money? YES
Will you stay with us again in the next time around? YES
How do we rate?
1. Appearance and service
EXCELLENT for Front desk/Reception, Driver, Room Attendant, Security Guard
2. Guest Room
EXCELLENT for Cleanliness, In-room Entertainments, Air Conditioning, Bathroom Amenities/Supplies, Bedroom Condition, Jacuzzi Condition
GOOD for Pillow Comfort
3.Hotel Area
EXCELLENT for Lobby, Hotel Cleanliness in General, Swimming Pool (up stair)
4. Restaurant (Quality of Food/Drinks)
EXCELLENT for Room services/presentation
GOOD for Breakfast Selection, Food Taste
Do you feel that our food & beverage represent good value? YES
How can we make your next stay more enjoyable?
Everything was wonderful – Thank you for your kindness – All of you
Name: Ms. Robert
Country: Australia
Length of stay: 1 night (August 4 - 5, 2008)
Villa’s Name: Sumatra
Is This your first stay at Anhera Hotel Ubud? YES
Do you feel the Hotel presents good value for money? YES
Will you stay with us again in the next time around? YES
How do we rate?
1. Appearance and service
EXCELLENT for Front desk/Reception, Bell Boy,
GOOD for Security Guard
Comments: Staff very friendly + helpful. The hotel is gorgeous – very relaxed + luxurious feel.
2. Guest Room
EXCELLENT for Cleanliness, Pillow Comfort, Air Conditioning, Bathroom Amenities/Supplies, Bedroom Condition, Jacuzzi Condition
GOOD for In-room Entertainments
Is there anything in your room that would you like to add or change? NO
Comments: Need milk for tea + coffee please. The room was perfect.
3.Hotel Area
EXCELLENT for Lobby, Hotel Cleanliness in General, Swimming Pool (up stair), Swimming Pool (down stair)
4. Restaurant (Quality of Food/Drinks)
EXCELLENT for Breakfast Selection, Food Taste
Do you feel that our food & beverage represent good value? YES
How can we make your next stay more enjoyable?
The hotel is wonderful + a pleasure to stay in. We will tell our friend + recommend them to stay too.
Do you observe any employee for our employee of the month candidate?
All staffs are excellent, very attentive + extremely helpful. The service is excellent!
Name: Mr. McGirr
Country: USA
Length of stay: 3 nights (August 18 - 21, 2008)
Villa’s Name: Java
Is This your first stay at Anhera Hotel Ubud? YES
How do we rate?
1. Appearance and service
EXCELLENT for Front desk/Reception, Bell Boy, Driver, Telephone Operator, Room Attendant, Security Guard
2. Guest Room
EXCELLENT for Cleanliness, Pillow Comfort , In-room Entertainments, Air Conditioning, Bathroom Amenities/Supplies, Bedroom Condition, Jacuzzi Condition
Is there anything in your room that would like to add or change? YES
It would be nice to have use of a wireless connection
3.Hotel Area
EXCELLENT for Lobby, Hotel Cleanliness in General, Swimming Pool (down stair)
4. Restaurant (Quality of Food/Drinks)
GOOD for Room services/presentation , Breakfast Selection, Food Taste
Do you feel that our food & beverage represent good value? YES
Do you observe any employee for our employee of the month candidate?
Iman and all staff were very responsive and helpful!
Name: Bezarbia
Country: Vietnam
Length of stay: 3 nights (July 31 - August 3, 2008)
Villa’s Name: Bali
Is This your first stay at Anhera Hotel Ubud? YES
Do you feel the Hotel presents good value for money? YES
How do we rate?
1. Appearance and service
EXCELLENT for Telephone Operator,
GOOD for Front desk/Reception, Bell Boy, Driver
AVERAGE for Room Attendant
2. Guest Room
EXCELLENT for Bathroom Amenities/Supplies, Bedroom Condition, Jacuzzi Condition
GOOD for In-room Entertainments, Air Conditioning,
AVERAGE for Cleanliness
BELOW AVERAGE for Pillow Comfort
3.Hotel Area
GOOD for Lobby, Hotel Cleanliness in General, Swimming Pool (up stair), Swimming Pool (down stair)
4. Restaurant (Quality of Food/Drinks)
GOOD for Room Service/presentation
AVERAGE for Food Taste
BELOW AVERAGE for Breakfast Selection
Do you feel that our food & beverage represent good value? YES
How can we make your next stay more enjoyable?
To build family bungalow and we will come back
Do you observe any employee for our employee of the month candidate?
Iman